Astea International Inc., a leading global provider of service management and mobile workforce management solutions, today announced it has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. The publication selected Astea International based on its technology fluency, strong customer connections, tactical strategies, problem solving techniques and its belief in true innovation. Astea was noted for empowering service organizations to embrace new business models and increase revenue while maintaining a competitive position in today's highly-competitive service industries.
"Astea is honored to be recognized by The Silicon Review for its entrepreneurial excellence, relentless product innovation and longstanding thought leadership role in field service technology," said Emily Hackman, director of global marketing for Astea International. "We place significant value on understanding our customers and providing them with the best possible platform to achieve their growth strategies. The growing demand for new 'Product-as-a-Service' consumption models in SaaS and private cloud deployments is just the latest in a long line of changes that we have implemented to help our customers and business partners achieve a sustainable, value-oriented business model and successfully compete in today's global economy. By helping our customers achieve their growth strategies, it has enabled Astea to grow. 2016 represented our second year in a row with double-digit revenue growth, and we are committed to achieving a third consecutive year."
The Silicon Review highlighted the trajectory of Astea's product development, noting that recent innovations such as business intelligence, IoT, data mining and artificial intelligence are all integrated into its core platform, Astea Alliance™, creating a comprehensive, cutting edge solution that is fully cloud and SaaS enabled. The Silicon Review also asserted that delivering innovative products by itself is not enough to guarantee continued business growth; a solution provider must also help its customers derive real, sustainable value out of its technology and this is a strength of Astea's.
"Astea is pushing the horizon of field service technology into a new frontier where all service stakeholders must adopt a predictive mindset," said Sreshtha Banerjee, Editor-in-Chief of The Silicon Review Magazine. "New service models based on technologies such as IoT and the replacement of traditional time-and-material service contracts with managed support are all certainly promising, but they require a mental shift that many organizations will find too daunting. Astea is a critical partner that provides both the technology and the acumen required to aid organizations in overcoming the increasing demands and changes these new service paradigms represent."
To read the full article in The Silicon Review, click here.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world's best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea's solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
www.astea.com. Service Smart. Enterprise Proven.